Support

Support

Customer Support:

This a forum where our customers can lodge requests for services by Random or document issues which may be encountered with one of our products. All new entries are responded to within a 24 hour period.

Customer Support

Training

Random Computing Services offers a comprehensive program of Training courses with options for full or half-day courses as well as information sessions conducted at on-site or in the customer’s office.

Location:

Training is held at our training facilities at 7 National Cct, Barton ACT.

Course Times:

Courses are usually either half-day or full-day courses.

  • Half day course times: 9:00am - 12.30pm or 1:30pm - 5.00pm.
  • Full day course times: 9:00am - 4:30pm.

Training Courseware:

The following supplementary Training Guides can be purchased directly from Random:

  • ExecCorro - MCU, Branch Co-ordinator or Desktop writer
  • mobileX

Booking and Service Level Conditions:

To make a booking call our office or use our contact form.

  • Booking Notice - 7 days notice is required on course bookings, and bookings will be confirmed by facsimile or e-mail.
  • Cancellations - A 50% cancellation fee of the total course cost will be charged if the booking is cancelled with less than 48 hours notice, notwithstanding extenuating circumstances.
  • Services are provided in normal business hours (AEST 8am-6pm Monday to Friday, excluding public holidays).
  • Travel and accommodation - All services are expected to be carried out from Canberra. If however, any travel is deemed essential, approval will be sought from the customer and once obtained will be undertaken and charged at normal economy rates. Accommodation, if applicable, will be charged at reasonable rates.

ACT Chief Minister's Export Awards 2010Australian Information Industry Association 2010Canberra Business Point Award 2010

Testimonial

We love it. It is the best for an Executive’s diary. MS Outlook is OK for your own bits and pieces but not for the working diary of a Executive. …go for it. Avoid Outlook. PA to Senior Federal Cabinet Minister